Refund Policy

Introduction

At HF Sourcing, we want you to feel confident working with us. This Refund Policy explains when and how refunds are available for our sourcing services.

Our services are practical, hands-on work — factory visits, inspections, coordination, and communication. Once a service has been performed, the associated work has value. However, we understand that not every engagement goes as planned. The terms below explain where we stand.

What Our Services Cover

HF Sourcing provides sourcing services including:

• Factory matching and supplier identification
• Factory audits and on-site verification
• Quality control and pre-shipment inspections
• Translation and communication support
• Logistics coordination

Each engagement is scoped and agreed upon before work begins. Service fees are based on the work involved, not on the outcome of your business with the factory.

When Refunds Are Available

We want you to be satisfied with our work. In the following situations, we will work with you to make things right, including partial or full refunds where appropriate:

Factory Audits

We will continue to audit factories until you are satisfied with the results. If you are not satisfied with a factory audit report after our review and follow-up, we will discuss a refund based on the situation.

If a factory audit reveals the supplier is not what they claimed to be (for example, a trading company posing as a factory), and we failed to identify this during our verification, we will refund the audit fee for that visit.

Quality Inspections

If a pre-shipment inspection report contains errors or omissions that we confirm are our mistake, we will re-inspect at no additional cost.

If we cannot re-inspect and the error materially affected your decision, we will discuss a partial refund.

Sourcing and Coordination Services

If we are unable to find suitable factories for your product requirements within the agreed scope, we will refund any unused service fee.

If you are not satisfied with our matching service after the agreed number of factory introductions, contact us and we will review your case.

When Refunds Are Not Available

Refunds are not available in the following situations:

• Work already performed: Once a factory audit has been completed and the report delivered, the service has been performed. We do not offer refunds simply because you decided not to proceed with that factory.
• Business decisions: We do not refund fees based on your business decisions — for example, deciding not to place an order, changing your product design, or finding a different supplier elsewhere.
• Factory performance issues: We are not responsible for the factory’s production delays, quality failures, pricing changes, or delivery disputes. Our role is to verify and coordinate, not to guarantee factory performance.
• Cancellation after work has started: If you cancel an engagement after we have begun work (contacting factories, scheduling visits, preparing reports), we will refund only the portion of fees for work not yet performed.
• Force majeure: Delays or cancellations caused by events outside our control (natural disasters, government actions, factory closures, pandemic-related disruptions) are not eligible for refunds.

How to Request a Refund

If you believe you are entitled to a refund, please contact us within 14 days of the service being delivered:

Email: info@hfcnsourcing.com | WhatsApp: +86 19880901252

Please include:

• Your name and company name
• The service in question (audit, inspection, sourcing, etc.)
• The date the service was performed
• The reason you are requesting a refund
• Any supporting details (report numbers, emails, photos)

We will review your request within 7 business days and respond with our decision.

Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method (bank transfer, PayPal, etc.)
• Processing time typically takes 7-14 business days depending on the payment method
• PayPal refunds usually arrive within 3-5 business days
• Bank transfers (T/T) may take 7-14 business days
• We do not refund payment processing fees charged by banks or payment platforms where applicable

Payment Methods Accepted

We accept the following payment methods:

• Bank transfer (T/T)
• PayPal
• WeChat Pay (for China-based transactions)

Payment instructions are provided directly when your service agreement is confirmed.

Dispute Resolution

If you are not satisfied with our refund decision, please contact us first. We are open to discussing your concerns and finding a solution.

If we cannot reach an agreement, disputes will be resolved according to the governing law and jurisdiction outlined in our Terms of Use.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated by email to affected clients.